Course details
Forward Deployed Engineer
Learn how forward-deployed engineers turn a product into a working solution inside a customer's business. You follow one engagement from the first discovery interview to the final handover, helping Harbourline Freight's finance team check thousands of carrier invoices.
Course curriculum
The Forward-Deployed Engineer3 lessons
Find out what a forward-deployed engineer is and how the role differs from its neighbours, the responsibilities that run through a whole customer engagement, and how people move into the role from other jobs.
Discovery and Scoping3 lessons
Turn a customer's requested solution into a measurable requirement, sequence a pilot as a thin end-to-end slice with the riskiest and slowest work first, and handle the squeeze between scope, speed and quality without breaking trust.
Working in the Customer's Systems3 lessons
Diagnose problems on a customer's Linux servers without breaking anything, bring their data in through stable interfaces and a single adapter, and deploy into their cloud so the system can be rebuilt, watched and rolled back.
Shipping Prototypes That Work3 lessons
Put working screens in front of real users within days, choose algorithms and pipeline designs that survive a real month of data, and ship AI features that are measured on the customer's own documents and guarded where mistakes cost money.
Business Acumen4 lessons
Map how work and change move through an enterprise, measure ROI against a baseline, keep sponsors, users and gatekeepers on side without surprises, and turn field lessons into product improvements.
Communication3 lessons
Write documents that lead with the conclusion, give status updates that stay honest when the news is bad, and hand over a system the customer has proved it can run without you.